Start with observations
You do not need to climb onto the roof to explain the problem.
Describe what you can see from inside the home or from the ground. Keep any photos and note when you first noticed the change. A clear record helps you explain the concern.
Inside the home
Record the room and location of any new water mark. Explain whether the leak is active or appears only during rain.
From the ground
Note loose shingles on the ground or a visible change near a roof edge. You do not need to identify the cause.
From the first concern to a clear scope.
Use these steps to organize the conversation.
Describe the change.
Share the date, location, and any relevant roof history. Explain whether water is still entering the home.
Confirm the visit.
Ask about availability and the inspection scope. This private website does not dispatch a crew or reserve a visit.
Review the findings.
Ask what the inspection found and what it could not assess. Separate visible observations from conditions that need a closer look.
Compare the proposed work.
Review the materials, affected areas, exclusions, and schedule. Keep the estimate with your project records.
Make the next step specific.
Before you approve repairs, confirm what the work will address. Ask how concealed damage could change the scope and how the contractor will obtain your approval.
Explore storm damage service →The date, photos, inspection notes, estimate, and approved changes belong together.
Repair or replacement?
Understand what each option addresses before you decide.
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